Welcome to the Voltyp FAQ page! Here, we answer common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to reach out to us via our chatbot or at Contact@voltyp.com.
- What types of power generators do you offer?
At Voltyp, we offer a range of high-quality power generators from trusted brands like EcoFlow, Anker, and Generac. Our selection includes portable, solar-powered, and backup generators, ideal for home, work, and outdoor use.
- Do your products come with a warranty?
Yes! All Voltyp products are backed by a 5-year warranty, covering both the product and its parts. This warranty ensures that you’re protected against manufacturing defects and provides lasting confidence in your purchase.
- How long does shipping take?
We ship all orders within 3 to 5 business days, including handling time. Once shipped, you’ll receive a tracking number to monitor your order’s progress.
- What payment methods do you accept?
We currently accept PayPal as our primary payment method. This ensures secure transactions and protects your payment information throughout the purchase process.
- Do you offer international shipping?
Currently, we only ship within the United States. International shipping is not available at this time.
- What is your return policy?
We offer a 60-day return policy for any items that arrive damaged or defective. If you encounter an issue, simply contact us via our chatbot or email, and we’ll guide you through the return or replacement process.
- How do I file a warranty claim?
To file a warranty claim, reach out to us with your purchase details and a description of the issue. We may ask for photos or additional information to assess the claim. Approved claims are eligible for repair or replacement as per our warranty policy.
- Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a tracking number via email. You can use this tracking number to monitor your order’s status until it arrives at your doorstep.
- Is Voltyp an authorized distributor?
Yes, we are a certified, authorized distributor for leading brands such as EcoFlow, Anker, and Generac. This means all our products come with official brand warranties and meet strict quality standards.
- How can I contact customer service?
Our primary contact method is through our chatbot, available 24/7 on our website for quick assistance. Alternatively, you can email us at Contact@voltyp.com, and our support team will respond promptly.
Still have questions?
If your question isn’t answered here, please feel free to contact us. At Voltyp, we’re dedicated to providing exceptional service and ensuring you have a positive experience with us.