At Voltyp, we are committed to ensuring customer satisfaction with our high-quality power generators. This Return & Refund Policy outlines our processes for handling returns, exchanges, and refunds.

  1. Return Eligibility

We accept returns within 60 days of delivery for items that are damaged, defective, or do not meet your expectations. To be eligible for a return:

  • The item must be in its original condition, with all parts, manuals, and accessories included.
  • Proof of purchase is required to process any return or exchange.
  1. Return Process

If you wish to return an item:

  1. Contact Us: Please reach out to our customer service via our chatbot or email us at Contact@voltyp.com with your order details and reason for the return.
  2. Shipping Instructions: We will provide you with return shipping instructions and a prepaid return label if the return is due to damage or defect.
  3. Pack and Ship: Carefully pack the item, include all original components, and use the return label provided.

Note: For returns due to reasons other than damage or defect, return shipping costs are the customer’s responsibility.

  1. Replacement Policy

If your item arrives damaged or is defective, we offer a free replacement of the same product. Please contact us within 7 days of delivery to initiate a replacement. We may request photos of the damaged or defective product for verification.

  1. Refund Process

Refunds are processed within 3 to 7 business days of receiving and inspecting the returned item. Refunds are issued back to the original payment method, and you will receive a confirmation email once the refund is completed.

  1. Non-Refundable Items

Certain items may not be eligible for refunds:

  • Products damaged by misuse, abuse, or modifications.
  • Items returned after the 60-day return window.
  1. Questions and Support

For any questions about your return or refund, our customer service team is ready to assist. Simply reach out via our chatbot or at Contact@voltyp.com.

Contact Information

For assistance with returns and refunds, please contact us at:

Email: Contact@voltyp.com
Address: 9930 NW 21st St, Miami, FL 33172, United States

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